MEDLEX CARE MEMBERSHIP
INTRODUCTION
Welcome to Medlex Care Membership, your pathway to accessible, quality healthcare! Our membership is designed to provide comprehensive care directly within our clinics, delivered by our dedicated team of general practitioners. We focus on meeting your essential medical needs with a high standard of service and personalized attention.
It's important to understand that Medlex Care Membership is not health insurance. The fees cover only the services we provide directly within the scope of our practice and expertise. For specialized care, emergency room visits, or hospital services, you will be referred to external providers, and you will be responsible for their associated costs. This is where your health insurance can provide crucial coverage.
Whether you have existing medical aid or are currently without health insurance, our plans offer an affordable solution. For those without traditional coverage, our membership can be particularly valuable, helping you manage approximately 90% of the general population's common medical needs. We are committed to making quality healthcare attainable for everyone.
OUR SERVICES
1
General Consultations
Enjoy unlimited, fully covered consultations with our experienced GPs. Services include acute illness treatment, diagnostic evaluations, personalized treatment plans, and specialist referrals. Schedule 24/7 online or by phone, with same-day appointments often available.
2
Basic Medical Procedures
Our clinics offer essential medical procedures by qualified nurses and GPs, included in your membership. This covers professional wound care, a full vaccination schedule (adult and childhood), and minor surgical procedures like skin tag/mole removals. Scheduling follows an initial GP consultation.
3
Chronic Disease Management
We provide ongoing, structured care for conditions like Type 2 Diabetes, Hypertension, and Asthma. Our multidisciplinary team offers quarterly check-ups, medication reviews, annual comprehensive blood work, lifestyle counseling, and specialist coordination to prevent complications and improve quality of life.
4
Preventative Care
Our preventative services focus on optimal well-being. These include comprehensive annual wellness check-ups (physical exams, various screenings), routine vaccinations, and personalized health education. Our team guides on weight management, smoking cessation, and nutrition, all fully covered by your membership.
5
Telemedicine Services
For convenience, our robust telemedicine services offer remote consultations via secure video or phone. Ideal for follow-ups, prescription refills, lab result reviews, minor ailments, and general medical advice. Licensed GPs provide urgent appointments within hours, with e-prescribing directly to your pharmacy.
BENEFITS
Affordable, Transparent Healthcare
Enjoy a clear, fixed monthly fee that eliminates hidden costs and high deductibles. This predictable pricing means no surprise bills for routine consultations, basic procedures, or chronic disease management. Members typically save hundreds to thousands annually with unlimited GP consultations, unlike costly urgent care visits.
Dedicated & Personalized Care
Experience healthcare that truly understands you by being paired with a dedicated General Practitioner who oversees your entire health journey. This continuity fosters a deep, trusting relationship, leading to personalized advice, effective preventive strategies, and improved health outcomes for conditions like Type 2 Diabetes.
Convenient & Timely Access
Say goodbye to long waiting times with priority booking, flexible appointment slots, and same-day availability for urgent needs. Our secure online portal and telemedicine services make healthcare accessible when and where you need it, saving busy professionals and parents time and stress.
Proactive Health & Prevention Focus
Our philosophy shifts from reactive illness treatment to proactive health management. We empower members through regular wellness check-ups, early detection screenings, and personalized health coaching, a comprehensive approach for better long-term health and a higher quality of life.
Seamless & Coordinated Care
Medlex acts as your central hub, ensuring seamless coordination between your primary care, specialists, and diagnostic services. All your health records are consolidated, providing your GP with a holistic view for informed decisions, reducing frustration and improving overall treatment efficacy.
MORE BENEFITS

Comprehensive Coverage
Our membership covers an extensive array of healthcare services, ensuring members receive holistic care without unexpected costs. This includes preventative care, routine check-ups, unlimited GP consultations (in-person or telehealth), urgent care visits for non-emergencies, chronic disease management, and a wide range of basic procedures performed in-clinic.
Value to Members: Unlike many traditional insurance plans that involve co-pays, deductibles, or limited provider networks, our model simplifies access. For example, instead of paying a separate fee for every blood pressure check or diabetes consultation, members benefit from all-inclusive access. This means you can proactively manage your health, address minor concerns promptly, and receive ongoing support for chronic conditions, all under one transparent monthly fee, fostering better long-term health outcomes and significant financial savings.

Peace of Mind
Becoming a member provides a profound sense of security, knowing that quality healthcare is always accessible and predictable. This peace of mind stems from having a dedicated medical team that knows you, swift access to appointments, and financial clarity regarding your healthcare expenses. It removes the stress often associated with navigating complex healthcare systems or worrying about unforeseen medical bills.
Value to Members: Imagine a child suddenly developing a fever late in the evening. Instead of debating an expensive emergency room visit or waiting days for a GP appointment, you can often secure a telemedicine consultation within hours, or even a same-day visit. For individuals managing chronic conditions, the consistent, personalized support and coordinated care mean less anxiety about flare-ups or medication management. This proactive and accessible support allows you to focus on living your life, knowing your health is in capable hands.

Empowerment Through Digital Tools
We leverage cutting-edge digital platforms to put you in control of your health. Our secure online portal allows members to easily schedule appointments, access their medical records, communicate directly with their care team, request prescription refills, and review test results from anywhere, at any time.
Value to Members: This seamless digital integration streamlines your healthcare journey, saving you time and giving you immediate access to vital information. For instance, receiving test results directly to your portal means you're informed faster, and the ability to message your doctor for non-urgent questions reduces the need for unnecessary appointments. This level of transparency and convenience empowers you to be an active participant in your health management, making informed decisions with your care team.

Educational Resources & Community Support
Beyond individual consultations, we believe in empowering our members with knowledge and fostering a supportive health community. We provide access to a library of evidence-based health resources, educational workshops on topics like nutrition, stress management, and chronic disease prevention, and opportunities for peer support groups.
Value to Members: These resources offer invaluable tools for maintaining a healthy lifestyle and managing specific conditions, extending care beyond the clinic walls. For example, participating in a workshop on healthy eating can equip you with practical skills to prevent Type 2 Diabetes, while support groups can provide emotional and practical advice from others facing similar health challenges. This holistic approach ensures you have continuous support and education, enhancing your overall well-being and resilience.
SUBSCRIPTIONS OFFERED
Individual Membership
Designed for single individuals seeking comprehensive and personalized healthcare. This membership provides full access to our extensive range of services, including preventative care, routine check-ups, unlimited consultations, and chronic disease management, all tailored to support individual health goals and foster proactive well-being. It offers the independence and flexibility to manage one's health with predictable costs and direct access to a dedicated care team, ensuring peace of mind for their personal health journey.
Family Membership
Developed to safeguard the health of the entire family unit, this membership extends comprehensive coverage to parents, children, and legal guardians. It ensures seamless access to our full suite of services, from pediatric care and immunizations for younger members to routine check-ups and specialized support for adults. The family membership simplifies healthcare management with a unified plan, offering unparalleled peace of mind and promoting collective well-being through coordinated care and predictable costs for the entire household.
Senior Membership
Specifically crafted for individuals aged 60 and above, this membership offers specialized and empathetic care addressing the unique health requirements of seniors. It encompasses enhanced chronic disease management, regular preventative screenings, medication reviews, and support for age-related health concerns, ensuring a focus on maintaining mobility, cognitive function, and overall quality of life. The aim is to provide dignified, accessible, and continuous care that promotes healthy aging and preserves independence.
Corporate Membership
Tailored for businesses committed to prioritizing the health and well-being of their workforce. This membership offers a comprehensive healthcare solution for employees, covering a full spectrum of services from preventative screenings and urgent care to chronic condition management. It serves as a valuable employee benefit, enhancing talent retention, boosting productivity, and fostering a healthier, more engaged workplace culture by providing accessible and high-quality medical support.
MEMBERSHIP REGISTRATION
01
Member Registration
Ready to join our healthcare family? Getting started is simple and straightforward! Visit www.medlex.center and navigate to the membership tab to complete your registration form. Once downloaded, sign the form and email it to [email protected] along with certified copies of your ID. We'll then share payment details with you, and upon approval, schedule your comprehensive medical examination. Prefer a personal touch? Visit us in person at Plot 10329 Kaunda Road, where our friendly team will guide you through the process. For instant assistance, simply send 'JOIN' to our WhatsApp number 72776090 – we're here to help!
02
Membership Card
Upon successful registration, you're officially part of our healthcare family! Each member will receive a personalized membership card, your key to seamless service during every visit. To ensure everything is perfectly set up and to allow for a smooth onboarding experience, your membership card will be ready for collection approximately 3 months of registration. This short waiting period allows us to finalize all details, ensuring you receive the highest quality of care from day one.
03
Tracking and Billing System
We implement a robust system to track members' visits, ensuring efficient record-keeping and accurate billing processes. This system provides a comprehensive overview of your healthcare journey, from appointment history to consultations and treatments received, making it easy to monitor your health activities. For your convenience, we support a variety of payment methods including Orange Money, MyZaKa, Electronic Funds Transfer (EFT), and PayPal. This flexibility ensures that managing your membership payments is hassle-free, allowing you to focus on what matters most: your health.
TERMS AND CONDITIONS
To ensure transparency and clarify program guidelines, a detailed agreement will be drafted outlining the terms and conditions, including membership duration, renewal process, payment terms, and any other pertinent information.
The following detailed terms and conditions govern your participation in our medical membership program. By enrolling, you agree to abide by these provisions, which are designed to ensure clarity, fairness, and the highest standard of care.
Membership Duration
Membership is valid for a period of twelve (12) months from the date of activation, unless otherwise specified in your membership agreement. Shorter or longer terms may be offered at the discretion of the program administrator.
Renewal Process
Memberships are automatically renewed annually unless a written cancellation notice is received at least thirty (30) days prior to the renewal date. An email notification will be sent sixty (60) days before the renewal date, detailing the upcoming charges and providing instructions for opting out of automatic renewal.
Payment Terms
Membership fees are payable in full at the time of enrollment or, for auto-renewals, on the annual renewal date. We accept various payment methods, including credit/debit cards and direct bank transfers. All fees are non-refundable, except as explicitly stated in our cancellation policy.
Cancellation Policies
Members may cancel their membership at any time; however, no refunds will be issued for the current membership period. For cancellations processed within the first seven (7) days of initial enrollment, a full refund may be provided, provided no services have been utilized. Early termination will not relieve the member of any outstanding payment obligations.
What's Covered and Not Covered
Covered Services:
  • Routine preventative care and annual check-ups: Stay ahead of your health with comprehensive preventative care and regular check-ups designed to detect potential issues early and maintain your overall well-being. This proactive approach helps you enjoy a healthier, more vibrant life.
  • Access to telehealth services: Enjoy the convenience of connecting with healthcare professionals from the comfort of your home or on the go. Our telehealth services offer flexible and timely medical advice, consultations, and follow-ups, ensuring care is always within reach.
  • Preferred scheduling for appointments: As a valued member, you'll benefit from priority booking, allowing you to secure appointments at times that best fit your busy schedule. Experience reduced wait times and more convenient access to the care you need.
  • Discounts on certain elective procedures or additional services as outlined in the membership benefits package: Unlock exclusive savings on a range of elective procedures and supplementary services. Your membership package provides transparent details on how you can access these cost-effective options to enhance your healthcare journey.
Not Covered Services:
  • Emergency room visits or hospitalization.
  • Specialist consultations unless explicitly arranged through the program.
  • Prescription medications and vaccinations.
  • Services rendered outside of our approved network of providers.
  • Cosmetic procedures not deemed medically necessary.
TERMS AND CONDITIONS continued
Member Responsibilities
Members are responsible for:
  • Maintaining accurate and up-to-date personal and contact information.
  • Notifying the program administrator of any changes in health status or insurance coverage.
  • Adhering to appointment schedules and providing timely notification for cancellations or rescheduling.
  • Complying with all policies and procedures of the medical facilities and providers.
  • Ensuring timely payment of all membership fees and any charges for non-covered services.
Privacy Policies
We are committed to protecting your privacy. All personal and health information collected will be handled in strict accordance with applicable privacy laws and regulations (e.g., HIPAA). A comprehensive privacy policy detailing data collection, usage, storage, and security measures is available upon request and on our website.
Dispute Resolution
Any disputes arising under these terms and conditions will first be addressed through good-faith negotiation between the member and the program administrator. If a resolution cannot be reached, the parties agree to pursue mediation with a mutually agreed-upon third-party mediator. Should mediation fail, the dispute will be resolved through binding arbitration in accordance with the rules of [Specify Arbitration Body], conducted in [Specify City, State/Country].
Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Members will be notified of any significant changes via email or through an announcement on our official website at least thirty (30) days prior to the changes taking effect. Continued membership after such notification constitutes acceptance of the revised terms.
CONCLUSION
In closing, the detailed terms and conditions we've presented are designed to ensure complete transparency and clarity, outlining every aspect of our program from membership duration and renewal to payment terms and covered services. These provisions underscore our commitment to a fair and clear relationship with all our members.
Our medical clinic's membership offers an invaluable solution, providing affordable and comprehensive healthcare services tailored for individuals seeking quality care outside traditional medical aid cover. By becoming a member, you gain access to a continuum of personalized healthcare services and the peace of mind that your health needs are expertly managed.
We warmly invite you to explore the profound benefits our membership can bring to you and your loved ones. Contact us today to learn more about how we can support your journey towards optimal health. Thank you for considering our clinic as your partner in healthcare.
Contact Medlex Care:
Phone:
+267 72776090
Address:
Plot 10329, Kaunda Road,
Website:
WhatsApp:
+267 72776090